Privacy policy

Rilanea ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

a) Personal Data You Provide to Us We collect personally identifiable information that you voluntarily provide to us when you make a purchase, create an account, or contact us. This information includes:

  • Contact Information: Your name, email address, and phone number.
  • Shipping Information: Your shipping address and billing address.
  • Payment Information: Payment card details or other payment information. Please note, we use a secure third-party payment processor, and we do not store your full credit card information on our servers.

b) Information Collected Automatically When you visit our website, we may automatically collect certain information, including:

  • Log and Usage Data: Your IP address, browser type, operating system, pages you visited, the time and date of your visit, and other usage statistics.
  • Cookies and Tracking Technologies: We use cookies to help customize the site and improve your experience. For more information, see the "Cookies" section below.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and manage your orders, payments, and returns.
  • Create and manage your account with us.
  • Communicate with you, including sending order confirmations, shipping updates, and responding to your inquiries.
  • Send you marketing and promotional materials, such as newsletters (you may opt out at any time).
  • Improve our website, products, and services.
  • Monitor and analyze usage and trends to enhance your experience.
  • Prevent fraudulent transactions and protect the security of our site.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information we have collected about you in certain situations:

  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (e.g., Stripe, PayPal), shipping and delivery (e.g., Australia Post), and email marketing (e.g., Mailchimp).
  • By Law or to Protect Rights: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or prevent fraud.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies on the site to help customize and improve your experience. A cookie is a small file placed on your computer. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

5. Data Security

We use reasonable administrative, technical, and physical security measures to help protect your personal information from loss, theft, misuse, and unauthorized access. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

6. Your Rights Under the Australian Privacy Principles

As an Australian-based business, you have certain rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • Complaints: If you believe we have breached the Australian Privacy Principles, you have the right to make a complaint. Please contact us first using the details below. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

To exercise these rights, please contact us using the contact information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Company Name: RILANÉA
  • Email: hello@rilanea.com
  • Address: Suite 1096, 1 Barratt Street, Hurstville NSW 2220.