Terms of service

Welcome to Rilanea! These Terms of Service ("Terms") govern your use of our website and the purchase of products from us. Please read these Terms carefully before accessing or using our website.

By accessing our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.

2. Products and Services

We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor's display of any colour will be accurate.

All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Products are subject to availability, and we reserve the right to impose quantity limits on any order.

3. Pricing and Payment

All prices are listed in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST), unless otherwise specified.

We reserve the right to change or update prices without notice. Payment must be received in full before any goods are dispatched. We use secure third-party payment processors to handle transactions.

4. Orders and Billing Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

5. Shipping and Delivery

Shipping will be handled according to our Shipping Policy. Delivery times provided are estimates only. Rilanea is not liable for any delays in delivery. The risk of loss and title for all products ordered pass to you when the product is delivered to the shipping carrier.

6. Returns and Refunds

Our returns and refunds process is governed by our Return & Refund Policy. Please review it for detailed information on how to return a product.

7. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Nothing in these Terms shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Competition and Consumer Act 2010 (Cth)) which cannot by law be excluded, restricted or modified.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Rilanea or its content suppliers and is protected by Australian and international copyright laws. You may not use any of our intellectual property without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, Rilanea shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Service or for the cost of procurement of substitute goods and services. This limitation of liability does not attempt or purport to exclude liability arising under statute if, and to the extent, such liability cannot be lawfully excluded.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the state of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of that state.

11. Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

12. Contact Information

Questions about the Terms of Service should be sent to us at:

Company Name: RILANÉA
Email: hello@rilanea.com
Address: Suite 1096, 1 Barratt Street, Hurstville NSW 2220.